RELATIONSHIP MANAGER

The Relationship Manager will be the face of CARMA throughout the client journey, starting with client on-boarding to fully implement the client, ending with the renewal of the subscription. The responsibilities include 

  • Establish productive, professional relationships with key personnel in the day to day management of client accounts 
  • Have a good understanding of internal procedures and product/service portfolios, 
  • Managing client accounts, contracts process, ensuring to adhere fully to company contracts 
  • Proactively assess, clarify, and validate customer needs and be able to identify growth opportunities 
  • Consult educate and support clients autonomously 
  • Managing the onboarding and activations for the clients 
  • Maintain high clients’ satisfaction ratings that meet company standards and ensure excellent client retention rates in cooperation with manager, 
  • Ensure that all clients derive maximum value from their investment and utilize all their products, through continuous client contact. 
  • Manage portal training & development for the clients 
  • Work and share knowledge with colleagues across the globe. 
  • Conduct regular briefings and updates on account status to manager on a regular basis. 
  • Upsell our services to the existing clients based on their requirements. 

JOB REQUIREMENTS 

Minimum Qualifications:  

Bachelor’s Degree in any relevant field.  

Minimum Experience:  

3-4 years of experience in delivering client-focused solutions. 

Competencies (Knowledge, Skills & Abilities):  

  • Experience in a relevant field will be given priority  
  • Proven ability to manage multiple clients’ accounts at a time while paying strict attention   to detail 
  • Good listening, verbal and written communication skills 
  • Fast learner with strong organizational and computer skills 
  • Ability to handle work under pressure and as a part of a team.

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